Expertise

AVEM serves two types of customers:

• Banks and their customers on different IT and payment system business lines
• Chain retailers for the equipment at their points of sale under the brands AVEM or PEBIX

AVEM provides various services for its customers by using 3 main areas of expertise:

• Managing the assistance, deployment and maintenance of technological equipment
• Industrialising administrative management and distribution support
• Reassuring customers in stressful situations: breakdowns, fraud, losses…

And a proven ability to combine these areas of expertise.

The services offered by the AVEM group are intended for banking institutions, chain retailers and final users, which are divided among 6 additional business lines:

• Assistance services for debit/credit cardholders and the banking system: card fraud management, disputes, payment system call centre, etc.
• Equipment for retailers and chains: contract management, management of debit/credit card terminals, cheque readers, supply of consumables, specific solutions or chain retailers, etc.
• Money handling and maintenance of payment machines and terminals: assistance and supervision of cash-point machines, specialised call centres, nearby technician assistance, etc.
• Assistance with computerised data exchange and flow, e-commerce solutions, cash-withdrawal fraud management, certificate management
• Localised assistance and maintenance of banking IT
• Distribution support